:root{--ink:#172026;--muted:#64707d;--line:#d8dee5;--bg:#f4f7f7;--nav:#102a32;--teal:#164e63;--orange:#b85926;font-family:Arial,Helvetica,sans-serif;color:var(--ink);background:var(--bg);font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:4px}button{cursor:pointer;border:1px solid var(--line);border-radius:7px;background:white;color:var(--ink);padding:10px 14px;min-height:42px}button:hover{background:#edf3f4}button:disabled{cursor:wait;opacity:.6}button.primary,.primary{background:var(--teal);color:white;border:0}a{color:var(--teal)}.sidebar{position:fixed;inset:0 auto 0 0;width:224px;background:var(--nav);color:#d6e4e6;padding:32px 18px;display:flex;flex-direction:column}.brand{display:block;color:white;text-decoration:none;font-size:24px;letter-spacing:-1px;padding:0 10px}.brand span{color:#f4a76a}.brand small{display:block;font-size:10px;letter-spacing:3px;margin-top:10px;color:#acc1c6}.nav-label{font-size:10px;letter-spacing:2px;color:#94afb6;margin:48px 12px 12px}nav button{display:block;width:100%;text-align:left;background:none;color:#bcd0d5;border:0;margin:5px 0}nav .selected{background:#25444c;color:white}nav button:hover{background:#25444c}.sidebar-foot{margin-top:auto;font-size:12px;padding:12px}.sidebar-foot small{display:block;color:#9fb8bf;margin-top:10px}.dot{display:inline-block;width:7px;height:7px;background:#e6b971;border-radius:50%;margin-right:6px}.workspace{margin-left:224px}header{height:82px;background:white;border-bottom:1px solid var(--line);padding:18px 36px;display:flex;align-items:center;justify-content:space-between;gap:20px}.search{display:flex;align-items:center;gap:15px;color:var(--muted)}.search input{width:min(350px,35vw);border:0;background:var(--bg)}.development{font-size:11px;color:var(--muted);background:var(--bg);padding:8px;border-radius:5px}main{max-width:1500px;margin:auto;padding:38px 36px}.page-head{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:28px}.eyebrow{font-size:10px;font-weight:bold;letter-spacing:2px;color:var(--teal);margin:0 0 12px}h1{font-size:30px;letter-spacing:-1px;margin:0 0 10px}h2{font-size:20px;margin:0 0 14px}h3{font-size:14px;margin:0 0 18px}.muted,small{color:var(--muted)}.summary{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:30px}.metric{background:white;border:1px solid var(--line);border-radius:9px;padding:22px}.metric strong{font-size:30px;display:block;margin-bottom:8px}.metric.alert strong{color:var(--orange)}.toolbar{display:flex;justify-content:space-between;gap:16px;align-items:center;margin:24px 0 16px}#filters{display:flex;gap:5px;flex-wrap:wrap}#filters button{border:0;background:none;color:var(--muted)}#filters .active{background:white;color:var(--ink);box-shadow:0 1px 4px #0001}.table{border:1px solid var(--line);border-radius:9px;background:white;overflow:hidden}.ticket-row{display:grid;grid-template-columns:minmax(220px,2fr) 1fr 1fr minmax(180px,1.5fr);align-items:center;gap:20px;padding:22px;border-top:1px solid #e8edee}.table-head{border:0;background:#eef3f4;padding-block:12px;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:1px}.subject{border:0;padding:0;min-height:25px;text-align:left;font-weight:bold;background:none;display:block}.ticket-row small{display:block;line-height:1.6;margin-top:5px}.badge{display:inline-block;border-radius:5px;padding:5px 8px;background:#edf3f4;font-size:11px}.badge.hot,.warning{color:#914916;background:#fff3e4}.late{color:#a33f25}.empty{padding:64px 24px;text-align:center;background:white;border:1px dashed var(--line);border-radius:10px}.empty h2{margin-top:10px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:22px;margin-top:24px}.panel{background:white;border:1px solid var(--line);border-radius:9px;padding:24px;margin-bottom:18px}.next{border-left:3px solid var(--orange)}.next strong{display:block;font-size:19px;margin:10px 0}.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px}.actions a{padding:12px;text-decoration:none;border-radius:6px}.event{padding:20px 0;border-top:1px solid var(--line)}.event p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6;margin-bottom:0}.event.note,.event.call{background:#f3f7f7;margin:14px -8px;padding:16px;border:0;border-radius:6px}.event small{font-size:11px}.event.draft{border-left:3px solid #c69b5d;padding-left:16px}.kv{margin:16px 0;overflow-wrap:anywhere}.kv small{display:block;margin-bottom:5px}.warning{padding:12px;border-radius:6px;margin-top:14px;font-size:12px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}label{display:block;font-size:12px;line-height:1.5;margin-bottom:14px}input,textarea,select{display:block;border:1px solid var(--line);background:white;padding:11px;border-radius:6px;width:100%;margin-top:5px;color:var(--ink)}textarea{resize:vertical;min-height:110px}.search{margin:0}.search input{margin:0}.dialog-head{display:flex;justify-content:space-between;align-items:center}.dialog-head button{font-size:24px;border:0}dialog{border:1px solid var(--line);border-radius:12px;width:min(650px,94vw);padding:28px;max-height:90vh}dialog::backdrop{background:#102a3277}.error{color:#a33f25}#feedback:not(:empty){position:fixed;bottom:24px;right:24px;background:var(--nav);color:white;padding:16px 24px;border-radius:8px;max-width:80vw;box-shadow:0 4px 20px #0002}[hidden]{display:none!important}.back{margin-bottom:22px}.detail-head{display:flex;justify-content:space-between;gap:16px}.detail-head p{margin:8px 0}.saved-time{font-size:12px;color:var(--muted);margin-top:12px}@media(max-width:1100px){.sidebar{width:185px}.workspace{margin-left:185px}main{padding:28px 22px}.detail-grid{grid-template-columns:1fr}.context{display:grid;grid-template-columns:1fr 1fr;gap:18px}.ticket-row{grid-template-columns:1.8fr 1fr 1.5fr}.owner-col{display:none}}@media(max-width:700px){.sidebar{position:static;width:100%;padding:15px;display:block}.brand{font-size:20px}.brand small,.nav-label,.sidebar-foot{display:none}nav{display:flex;gap:5px;margin-top:14px}nav button{width:auto;font-size:12px}.workspace{margin:0}header{height:auto;padding:14px}.search{flex:1}.search input{width:100%}.development{display:none}main{padding:24px 14px}h1{font-size:25px}.page-head{align-items:flex-start}.summary{gap:8px}.metric{padding:15px 10px}.metric strong{font-size:25px}.metric span{font-size:11px}.toolbar{align-items:flex-start;flex-direction:column}.table-head{display:none}.ticket-row{grid-template-columns:1fr;gap:10px;padding:18px}.ticket-row small{margin:0}.owner-col{display:block}.context,.form-grid{display:block}.panel{padding:18px}.detail-head{flex-direction:column}.page-head .primary{white-space:nowrap;padding:12px}dialog{padding:18px}}
.login-gate{max-width:580px;margin:15vh auto;padding:38px;background:white;border:1px solid var(--line);border-radius:12px;line-height:1.7}.login-button{display:inline-block;background:var(--teal);color:white;text-decoration:none;padding:12px 20px;border-radius:7px;margin-top:15px}.customer-picker{margin-bottom:20px;padding:16px;background:var(--bg);border-radius:8px}#customer-results button{display:block;width:100%;text-align:left;margin:6px 0}.sidebar-foot button{margin-top:14px}
.employee-list{display:grid;gap:8px;margin:20px 0}.employee-list button{text-align:left}
.staff-dialog{width:min(1060px,96vw)}.staff-grid{display:grid;grid-template-columns:minmax(240px,1fr) minmax(320px,1.5fr);gap:28px}.staff-editor{border-left:1px solid var(--line);padding-left:28px}.row-actions{display:flex;align-items:center;justify-content:space-between;gap:12px}.row-actions h3{margin:0}.employee-list button small{display:block;margin-top:6px}.skill-chips{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}fieldset{border:1px solid var(--line);border-radius:8px;padding:16px;margin:16px 0}legend{font-weight:bold;font-size:13px;padding:0 6px}.skill-option{display:flex;align-items:flex-start;gap:10px;padding:8px 0;margin:0}.skill-option input{width:18px;height:18px;margin:1px 0;flex:0 0 18px}.skill-option small{display:block;margin-top:3px}#employee-skills{margin-bottom:14px}#competency-form{border-top:1px solid var(--line);padding-top:20px;margin-top:20px}input[readonly]{background:var(--bg);color:var(--muted)}@media(max-width:750px){.staff-grid{display:block}.staff-editor{border:0;border-top:1px solid var(--line);padding:24px 0 0;margin-top:20px}.row-actions{flex-wrap:wrap}.staff-dialog{padding:18px}}
@media(max-width:700px){nav{flex-wrap:wrap}.staff-dialog{max-width:calc(100vw - 24px)}}